Shipping + Returns
Shipping• We ship WORLDWIDE!
• We're happy to combine shipping wherever + whenever possible
• Most orders are processed + shipped within 1-7 business days, excluding weekends + holidays. Please keep in mind that I am just one person running an online store and physical storefront. I am currently only able to ship once a week on Wednesday mornings. Need an item sooner? Just use the "chat" feature at the bottom of the screen to catch me immediately, preferably before purchase or DM me through Instagram (@bustownmodern). I will always do my best to accommodate you!
• $8.00 FLAT RATE domestic shipping
• International purchases ship via USPS Priority or Priority Express Mail
• Any customs rules, laws, fees or duties associated with receiving an item are the customer's responsibility
• We are required by law to accurately mark the value of merchandise on customs forms. Occasionally items are delayed or held by customs agents. In these rare occasions, delivery of your package may be delayed.
Returns and Exchanges
Bustown Modern is happy to offer no-questions-asked, hassle-free exchanges. We are one of the very few online vintage shops who offer exchanges so we ask that you follow our return policy for a quick and easy return process. At this time, due to abuse of our generous policy, we do not offer returns in the form of currency or refunds. If you don't see something you love right now, we are happy to offer you a store credit. As we do accept consignment, there may be occasional exceptions to this policy but we will always do our best to work with you in order to find that perfect item!
• Any items marked “sale” are not eligible for return. Any offers we've accepted over 10% off are considered sale items and are final sale.
• Holiday items are not eligible for return.
• Due to their delicate nature, furs are not eligible for return (excluding most items with fur collars/cuffs/trim etc).
• Jewelry, purses + accessories are not eligible for return.
• Due to their delicate nature, antique items, 1930s + older are not eligible for return.
To exchange an item, please follow the steps below:
• Please contact us at firstname.lastname@example.org within 24 hours of package receipt. We do not allow extensions on this time period for ANY reason.
• Items must be unworn with all Bustown Modern and any original tags still remaining on the item. We reserve the right to refuse a return if any of the tags are replaced or missing or if the item has obviously been worn.
• Item must be shipped back with our confirmation code within 72 hours of contact. Items are to be packed carefully in the same way they are shipped so that they are not damaged. We reserve the right to refuse a return should the item be damaged due to haphazard packaging. All return items require signature confirmation and tracking.
• As we offer flat rate shipping, and often invest from our own pocet towards the actual shipping costs, OUR original/actual shipping price will be deducted from any returned item. That is to say, if you pay the flat rate of of $8 but the actual shipping cost is $18, an additional $10 would be deducted from your exchange price. We will always share a copy of our shipping receipts with you in this rare case.
• We reserve the right to refuse any and all packages that do not follow the above guidelines. Any returns/packages received without prior contact and return authorization will be refused.